Reflections & analysis about innovation, technology, startups, investing, healthcare, and more .... with a focus on Minnesota, Land of 10,000 Lakes. Blogging continuously since 2005.

Category: Marketing/Branding/PR (Page 28 of 29)

Final Thoughts on DEMOfall…

Well, two days since my return from San Diego, let me summarize my take on the latest DEMO event and share some random images and opinions. First of all, everything was extremely well run. This is *the* most crack conference team on the planet — logistics, food, press support, absolutely flawless wi-fi, the whole nine yards — even great bumper music. Demofallstagecolors_1 I just wish theyda told me the hotel had two towers, and that if you were unlucky enough to make your reservations a bit too late, you’d get stuck in the West Tower and have to hoof it three-quarters of a mile to where the event was held, in and around the East Tower. For the prices, there has to be a better venue in the San Diego area.

But, more importantly, what was the tenor of the event, and what were the takeaways? I touched on a lot of that in my report published on event-review site Conferenza.com the other day. But let me ramble on a bit more, now that I’m two days removed from it all. DEMOfall was definitely an upbeat affair — exhuberance was in the air at every turn. [Even if sunshine wasn’t. Now, if someone could demo a technology that would remove fog, haze, and overcast from the San Diego climate, that would really be something!] Demofallpavilionscene It was reminiscent of the pre-crash conference scene for sure — and I wondered how many of these people were experiencing this “high” for the first time. My guess would be a large percentage, because there were many, many young faces in the crowd.

The mix of technologies — consumer tech vs. enterprise IT, business vs. home, widgets vs. software (including another kind of widget!) — was excellent. There was something here for everybody. Almost too much — but that’s always the case at DEMO. Trying to cover it all is essentially impossible for any one reporter. Which is why outfits like Ziff Davis/CNet send multiple people — but they have separate media entities, too, which is how they can do that. Demofallpavilionside_1 The press policy is a very democratic one, I learned: it allows only one reporter from any one media outlet, even including the WSJ, NY Times, USA Today. But let me apologize now for not covering all 67 presenting companies. Nothing against any of you that I didn’t — just not enough time. It’s flatly impossible to do, with any depth, anyway. [I did manage to blog some 37 of them, though!]

Would I recommend DEMO as the launchpad for a new startup? Absolutely, positively — if you can handle the rigor and the preparation. It’ll make a better company out of any fledgling startup, I assure you — just going through the process (starting with getting accepted). The next event, which will be #25, is in Palm Desert, CA, January 30 – February 1 (where the weather is guaranteed to be much better). It’s at the Desert Springs Resort & Spa. How does one apply to present? Read all about that here.

Let me share a few more pix I shot at DEMOfall — these with my new little HP Photosmart M425. That’s the one with the new “pretexting” feature… 🙂 Five megapixels, very compact, 3x optical — not bad for a hundred bucks. [More proof of The Cheap Revolution, as Rich Karlgaard calls it.] I’ve included a shot from the demo of the wi-fi bunny, from Paris-based Violet, a product Ed Baig of USA Today called “easily the silliest Demo product.” Demofallwifirabbit Another of my shots shows the two presenters from Eluma on stage, including VP marketing Joe Lichtenberg on the right, who just told me his firm got one of the coveted “Demo God” awards that were handed out at the final evening’s dinner (which I had to miss). Demofalleluma That’s two Demo conferences in a row where companies I’ve run into early and blogged about became Demo God winners. [Just lucky, I guess…]

A funny scene near the end of Wednesday’s closing session was Chris Shipley strutting out with the surfboard giveaway, replete with shades, to the sounds of The Beach Boys’ “Surfin’ USA.” Demofallchrissurfboard I was so hoping to win that nice stick (donated by sponsor Qualcomm). But, alas, the guy in front of me did — and he didn’t even seem excited about it. Dude?

One final ranting bitch about the show, which I just have to get in, is exemplified by my final photo, which is of the CEO of Moixa Energy presenting. [You’ll remember this outfit, if you’ve been reading my blog, as the one that got my vote for the worst name — though I’ve since decided it’s a tie with PrefPass.] His “USB Cell” may be cool — though it certainly isn’t the most visually elegant product I’ve ever seen. Demofallmoixa But could the guy conjur up something better to wear than the most god-awful pair of jeans I’ve even seen? I look better than that when I’ve done lumberjack work for three hours in the woods behind my house, for kee-rist sakes. In his defense, he was just one of several presenters who were dressed shabbily. And, sorry, anything including jeans fits that category for me. Please, Chris, can we have a dress code for presenters? It’s the least they can do for us. Hey, if Steve Jobs is coming on stage — fine, he wears what he wants. But these guys, they ain’t no Steve Jobs — okay? 🙂 Certainly not yet… And having them pretend like they are is just too hard to stomach.

What were the takeaways of DEMOfall 2006?
• The tech economy is strong. But we’re not in a bubble, according to the show’s producers. [How could we be when the Nasdaq is still 55% down from its high in the year 2000?]
• Money is flowing. Many of these startups-you’ve-never-heard-of have already raised substantial funding, as reported in their profiles. And a person can only wonder how so many of them get such amounts, based on what appears to be a sketchy or risky plan. I can only recall a few presenters who said they were bootstrapped — that is, surviving just on their own funds at this point. Whatever happened to the raw, truly undiscovered startups getting a chance? Must they all be VC-backed already?
• Consumer tech continues to influence enterprise IT. And Web 2.0 type services are leading the way here. The center of gravity is now on the consumer or individual user side of things. Internet apps are where the most energy is these days, not in computers, operating systems, desktop apps, and the corporate IT power base of old.
• The tech economy, and really the entire economy, is going global faster than you think. This Demo had the largest number ever of non-U.S. presenting firms. And who knows what percentage of all the firms that pitched are relying at least partially on offshore technology expertise to develop their products. Either that or on immigrants who now call the U.S. home.

One final thing: links to a couple of excellent recaps of the event by some of the good press people covering it. First, a story from CNet with several contributors, including Rafe Needleman, Daniel Terdiman, and Dan Farber, all of whom I chatted with at the conference. And another good story is from Thursday’s edition of USA Today, by Ed Baig.

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Part 2: Flyspy Goes to School

Continuing from my post of yesterday….

Tech~Surf~Blog: Tell us about how you participated in the Carlson School MBA class. I assume you did a complete presentation about Flyspy for the students early-on to establish a starting point?

Robertmetcalf Metcalf: I presented the class with a very detailed look at Flyspy, from high–level concepts to detailed aspects of the business model and technology costs. Remember, the class was going to produce a business plan with an emphasis on IT management. The major points that I hit on were:
• What is Flyspy, what is the problem, and what is the solution.
• Market size and business (revenue) model.
• Understanding the airline industry using a supply-chain metaphor.
• Flyspy’s value to the consumer and value to the airline.
• Future product plans.
• Technology overview and the cost of managing technology.

Tech~Surf~Blog: What was your opinion of the quality of the papers produced by the 10 teams, as well as their PowerPoint presentations in the final class session? Were you impressed by their engagement in the whole process?

Metcalf: Each presentation (business plan) had to be delivered by midnight prior to the final class. I frankly didn’t know what to expect, so I was pleasantly surprised when I received 10 business plans via email. Each business plan was roughly 25 pages in length, had a clear executive summary, a detailed course of action, various recommendations, a summary, and references.

After reading the first business plan I thought, “This one is a clear winner.” After reading each business plan, I had the same thought. Every plan was outstanding because each one addressed a different market segment. Half the class had a B2B solution and the other half addressed the B2C segment.

The class presentations were limited to 12 minutes each. Each team came prepared with a PowerPoint presentation making their case as to why their solution was the best one. And all of the teams used an information and technology strategy to frame the problems and solutions. They clearly knew how to start with a strategic vision and drill down into tactical, operational, and financials details.

Was I impressed? Yes! I was overwhelmed by the thoroughness of their business plans and the clarity of their presentations. I would add any one of the students to my team in a heartbeat.

Tech~Surf~Blog: What ideas presented by the teams really jumped out at you? Are you likely to adopt some of them?

Metcalf: Truthfully, most of the ideas they presented had never occurred to me. Very few of the students had an IT background, so their ideas came from areas they were familiar with. A few ideas were truly novel – combining what Flyspy does with another product or service to yield a solution that’s more powerful than either one….i.e., 1 + 1 = 3.

There are three ideas that we’ll adopt right away. The first idea is a UI (user interface) improvement that increases repeat traffic. The second idea addresses “buyer’s remorse.” It’s a solution that provides a different visualization of the flight and fare data that gives the end-user a comfort level that they have seen all of their options. The third idea involves frequent flyer information.

Tech~Surf~Blog: Tell us about the Flyspy partnership deals you announced at the final class session.

Metcalf: I announced a partnership with a data provider and a few advertising firms. Locking in a data provider is extremely important. If you look at a single Flyspy chart, you’ll see 30 data points for each of the 7 trip lengths. It takes 210 data points to make a complete Flyspy chart. Each data point represents a unique departure and return date combination. If you were to collect this data manually, using Expedia, Orbitz, or Travelocity, you would have to do 210 searches. You can see that it takes a lot of data to support the Flyspy user interface. Our data provider thinks that Flyspy is the future of searching for flights and fares.

Tech~Surf~Blog: What was the decision process you and the instructor used in selecting the winning team in this competition?

Metcalf: Nelson Granados and I selected a team whose idea was relevant, well researched, and fit into the existing Flyspy IT framework without a lot of additional software development. We picked three finalists that we felt met our criteria. In the end, we picked a team that presented a solid business case in a paper that was extremely well researched and filled with details. They didn’t miss a beat. It was one of the finest industry-related papers I’ve seen. I can’t say enough about the team, how well they must have worked together, and the quality of the final product.

As mentioned previously, Nelson is now teaching at Pepperdine University in Malibu, California. This fall, I will be presenting Flyspy as a case study to another round of MBA students. Hopefully, they will have a different perspective on the industry and some more innovative ideas will emerge.

Tech~Surf~Blog: Once you receive your greatly anticipated seed-stage funding, what are some of the first things you’ll do? How will the funds be used?

Metcalf: There are two big areas that we’ll address: 1) turning the site from a “proof of concept” into a world-class search engine, and 2) hiring business development people. We need to get the base technology completed as soon as we can. And we also need to build relationships that will bring revenue in the door as well.

Tech~Surf~Blog: Anything else you want to leave with us regarding Flyspy, Robert – your plans, your vision, any thoughts about the process of getting funded and launched, hopefully here in Minnesota?

Metcalf: I never in a hundred years would have thought that changing an industry – if you can call it that – would be this difficult. My initial question of “why is this so difficult?” has, in one sense, changed my life. I know that I’ve made the airfare search process immeasurably easier for tens-of-thousands of travelers already, and that gives me a great deal of satisfaction.

The short-term plans are to launch the site, build a public relations campaign, and see millions of consumers use the site. The long-term will take care of itself if we pay attention to the customer and the details of running the business. My vision is balancing the process of keeping the site easy-to-use while we add more features.

Thanks for the questions, Graeme. I’ve truly enjoyed answering them.

——

Well, that’s it, folks. I’ll be continuing to follow this developing story closely. In fact, I know more news will be coming very soon. So, stay tuned to your handy-dandy Tech~Surf~Blog channel for all the updates…. (Or, if you haven’t yet, you can subscribe via the RSS or email feed icons near the upper right.)

cheers,
gt

A Brief Brush With Guy Kawasaki

Just a little diversion — I’m not done posting about PC Forum yet. But I wanted to pass along an experience I had after PC Forum wrapped up, before I had to drive back to Orange County Airport to return to Minneapolis. I had previously heard that Guy Kawasaki was going to be speaking nearby, at an event called the “Boomer Summit” (about marketing to baby boomers), at the Anaheim Convention Center. So, I Guykawasaki planned my morning so I’d get up real early and do a few hours of email and writing for my blog (it was way too cold to surf, anyway), then pack up and head north from my place in San Clemente to catch Guy’s keynote speech at 12:30. It would be a short drive from there to the airport, I figured. Well, I rushed and rushed and barely made it to the conference’s press room right about the appointed time, only to find out his speech had just ended! Apparently, they’d moved up the schedule. Darn, I’d missed it! Since I’d never actually met Guy — though I’d heard him speak a couple of times, and was instrumental in getting him to speak at a large technology event in the Twin Cities several years ago — I was bound and determined I was actually going to meet him this time (which circumstances had prevented me from doing previously). So, off I tromp, over to the Marriott, where I figured he might still be hangin’ around afterwards talking to folks. And, sure, enough, as I’m walking in and down the hall toward the meeting rooms, here comes Guy right toward me, carrying his briefcase, big smile on his face, slowly starting to make his way for the door. So, I introduced myself, and we had a nice chat as he walked together back to the lobby. After explaining that we had a common friend in Rich Karlgaard, I asked Guy what he spoke about (“the Art of the Start”), and how many were in the audience (200, he was told — many of them entrepreneurs launching businesses to market to boomers). I also asked him about his blog….of course! He seemed like he wasn’t all that impressed with his “gross numbers” so far. So, I asked how many visitors he gets, and he said, “Oh, I have about 10,000 readers.” I said, hey, that’s great. Then, I wished him luck, said I’d catch him somewhere else soon, and we both split. But at least I don’t feel so bad now about my 2000 readers last month. Gee, a fifth of the way to Guy Kawasaki — I’ll take that any day! Guy’s blog, by the way, which he just launched January 1, is here, and I also list it in my blog roll.

Marketers: “Think Like a Publisher”

The best piece of advice I’ve seen lately for marketing people in this age of new media comes from David Meerman Scott in this excellent piece on MarketingProfs.com called “The New Rules for PR”. It’s this:

“Think like a publisher. Marketers at the most enlightened organizations recognize that they are now purveyors of information, and they manage content as a valuable asset with the care of a publishing company.”

I think David has it right. I’ve never met him, but I told him in an email I’ve been wanting to articulate that very same thought, but I like his version. In fact, his message about the importance of content to marketing is so good, so relevant to our times, that I went right over to Amazon and bought his latest book: “Cashing In With Content: How Innovative Marketers Use Digital Information to Turn Browsers Into Buyers”. (See it at the right under “Reading.”)

Have you noticed how the terms “marketing” and “PR” are starting to blend together? At least in the tech world… PR people I know everywhere are now more like marketers, and (somewhat) vice versa. Is PR coming into its own — kind of a new era for the profession? I say yes. Long ago, I gave up reading the legacy marketing titles like Ad Age and AdWeek. Now I read PR Week. The disciplines of PR and marketing are coming closer and closer together. And this is a good thing.

David Meerman Scott captures the key point: content is what runs through it all. And you won’t do well in either discipline these days if you don’t understand, generate, nurture, and encourage it. Really live and breath it. Content isn’t just king in consumer media and the new world of social media/Web 2.0. The same thing applies to business — the purview of professional marketers. Content has a direct impact on the viability and growth of any organization. David comes to all this with an excellent background: here’s his bio. He has a great blog, too, which I’m adding to my regular reading, and my blog roll. The man gets it.

The Takeaways of Demo 2006

Demoviewfromroom_1 Okay, here’s the 30th and last post in my “DEMO 2006” category (many also tagged in other categories, as listed on the right) since I began publishing pre-conference. So, who could have done more posts than this — maybe CNet? Then again, quantity isn’t everything… 🙂 But I was honored to be on a list with many of the great bloggers covering the event — especially since it was my first conference as a blogger (though not as a reporter, for which the number is probably 40 or more).

Just for the heck of it, I’m including a few photos of the surroundings at Demo, which I took with my cell phone cam — showing things I was too busy to do, like golf, pool, hot tub. But I didn’t care — didn’t have time to. [Besides, I had my beach time and a surf session in San Clemente the day before I got there.]

This post is essentially my recap on the themes or takeaways I got from this great happening….this blockbuster celebration of tech and entrepreneurship. Net-net: I wouldn’t have missed it for the world! Demohotelpool_1 It was non-stop buzz, business models, and blabbing about everything imaginable relating to today’s souped-up economy for technology startups (especially Internet-related ones)…a giant energy-drink slurpee lasting three days. And the people — wow! I know I met many who’ll be valuable contacts and friends for years to come. Plus I learned about some cool new services that’ll help me in my crazy, tech-challenged world…just as I know they’ll help you.

So here, as best as I can break down something this intensely information-packed, are the themes I got from DEMO 2006. (Note time didn’t allow me to post about every single one of the companies I mention here; but I’ve included links to all their sites if you wish to read more.)

• User-generated content and sharing is exploding. To say that consumer-generated content is a major trend in this age of “new media” and social networking I don’t think will surprise you. If you’ve read some of my previous posts, you know it was the major theme of the conference. [And there would be a sub-theme you got out of reading those, too: revenue-sharing with content creators.] Demopool_1 Companies in point who presented at Demo that are taking advantage of this trend in various ways include: Vizrea, TagWorld, SmileBox, Zingee, LocaModa, Sharpcast, Tiny Pictures, GarageBand.com, Yahoo! Photos (of course), Multiverse Network, and Gravee….and I posted about every one of ’em.

• Search goes wider, search goes deeper. Meaning more data types as relates the former, and, no surprise, going vertical for the latter. Presenting companies that fit into this theme included Krugle, Riya, AOL via its acquisition of Truveo (online sometime this spring), Nexidia, Gravee, BiggerBoat, Kaboodle, Raw Sugar, and Kosmix….several of which I posted about.

• E-commerce can still get better and easier. As big as it is (one example: BestBuy.com, a site on whose launch team I served, is now selling more than a billion bucks a year), we’re hardly done with e-commerce improvements. And that notion is sure to be welcomed by today’s increasingly savvy, instant-gratification online buyers. Companies worth a look here include Transparansee, Pay By Touch, and PayWi (which lets you buy from your cell phone). I was also impressed with CNet Channel’s intelligent cross-sell technology. This is a tool for e-tailers that with save a huge amount of hassle, automating what’s been a very time-intensive and hit-or-miss process for online store managers.

• Now that phone service is free or really cheap, what more can we do with it? Skype thundered into this space in a huge way — and thank God people now have a decent moniker they can attach to the concept instead of “VOIP”! And the category will only get huger, as we all know. Watch out for upstarts that are gonna ride this trend with more innovations — such as being able to make Skype calls from your cell phone: EQO Communications…and getting a whole rich set of features for your VOIP residential service: My People.

• Small business needs big help with information technology. It’s a huge market, but what will appeal to them and how do you reach them? Two companies that are giving it a try are Interprise, which has a free online ERP/CRM solution for the little guys….and Sprout Systems, which is developing online solutions for companies with 10 employees or fewer, coming out of the chute first (now seeking Series A) with an email management system. [I wish both luck. Raise the big bucks, or get a deep-pocketed gorilla to buy you.]

• P2P is not going away – and more apps are on the way. If you think peer-to-peer technology had its day, think again. Just because it got a bad name for a while doesn’t mean it won’t change the world. At least three of the presenting companies at Demo are using the technology to buiild their dream: Zingee, a flat-out content sharing play, as I posted about previously…Vsee, which is using the technology to improve desktop video conferencing…and Tiny Pictures, which says it has P2P technology to enable you to share your cell phone pix quickly and easily.

What DEMO 2006 was NOT about. The biggest thing was it wasn’t about gadgets, as the event was known to have been for so many years. Today, the technology world — whether it’s consumer or enterprise — is much more about services. Gadgets are only a means to enable a service, for the user to do something valuable he or she needs to get done. I sit here hard-pressed to name game-changing gadgets presented at the event…. Okay, there was MooBella, the customized, Linux-based ice cream vending machine, and Pleo, the new robotic toy from the inventor of Furby. Yeah, they were cool, but so what? I’m not in the food business or the toy business, and I don’t think most of you are either. The producers threw those in just for shock value and dramatic effect. [And, trust me, Demo’s producers know how to get publicity. They also know how to get buzz, which is why they had so had so many bloggers there. If you want to know what I mean, read this great new post from Guy Kawasaki on how to get buzz these days.] Two gadgets of note I just remembered were the iGuitar — very cool, but you gotta be a musician, which I’m not anymore (surfing took over)…though it’s a big market space ($3 billion) they’re playing in. And the Chili™ from ZinkKat was the other one. But don’t try to find a photo of the device on their web site — it hasn’t been updated since before DEMO! [Hello?] The Chili is the “first wearable cell phone/MP3 player/Podcast and web stream receiver, all on one,” says the company, which is aiming it (of course) at teenagers, for use in the home. [Too bad the voice interface, which is how you operate the thing, sounded so bad. Here’s a clue: no matter how cool your gadget looks, if the interface isn’t right, you have some…uh, work to do?]

And one more thing to take away from DEMO. We’re all learning a lot about blogging, folks. Me included. [And there’s nothing like throwing yourself into it headlong to learn from the inside.] Demosilhouette But I was fascinated by how blog-savvy so many of the companies are that launched at DEMO — and I learned a lot from them. They get the blogging model, the power of the blogging community. They spent just as much time talking up the bloggers as they did the traditional press. Blogging is even changing the model of how some tech companies launch — read: without traditional PR. My fellow blogger and conference reporter Shel Israel did a great post on this topic (just prior to Demo), and this is about the third time I’ve linked to it — it’s that major. Just another example of how the growing online community is changing the game. And Guy Kawasaki’s post, cited above, just adds to that message.

Hope you liked my DEMO coverage. Please drop me a line if you did — or better yet, post a comment.
Cheers…over and out.

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[Written at Bloomington, MN, on the coldest weekend
of the winter so far…ah, sweet memories of Phoenix.]

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