Reflections & analysis about innovation, technology, startups, investing, healthcare, and more .... with a focus on Minnesota, Land of 10,000 Lakes. Blogging continuously since 2005.

Category: Utility Computing/Web Services/SaaS (Page 5 of 8)

Don’t Believe Everything You Read on TechCrunch

Especially the comments. Though donning your skeptic’s hat ain’t a bad idea when reading the posts, either. For example, is a startup written about on TechCrunch any better, or worthy of your time, than one that isn’t? Scoldingdontbelieve
They all start from ground zero; some just have money and influence, or a friend on the staff. I found it interesting when a key TechCrunch writer recently quit, saying he didn’t think he could write about "one more f**king startup." Thank you, because I don’t know how many more I can read about, either. (And the quantity is even worse on Mashable.) But I digress…

This post was mainly inspired by the drivel that runs through a lot of the comments. It’s reader beware, folks, as many of you know. What really irks me are negative comments from people who make up an identity to anonymously take a shot a one of their competitors. There must be a way for a site with open comments to make people verify who they really are (and out them, if necessary), or to at least police such comments better. Sometimes, readers do — but it’s not their job, now is it?

I saw such a comment on this recent TechCrunch post: Amazon Web Services Goes Down, Takes Many Startup Sites With It — #8, to be specific (which I won’t give more play by repeating here). First of all, the post itself was overly dramatic to begin with, leading many to comment (most of them constructively) that this really wasn’t as big a deal as the writer was making it out to be. And more than one implied "you get what you pay for."  In other words, this occurrence is one reason why bootstrapping a startup may not always the best when you’re a web company — meaning, risking your customers’ experience with only a "three nines" service. But the cheap shot #8 guy takes, out of the blue, is a direct attack on an alternative to Amazon’s service, which is a much more robust offering. The comment offered nothing to the discussion — just a cheap shot. In fact, when at least one other commenter asked later for more information from the guy, he was nowhere to be found.

Now, maybe I wouldn’t take such issue to this if the competitor he was talking about wasn’t one that I know — Nirvanix, which just so happened to be one of my top picks of the presenting companies at the recent DEMO ’08 conference. But I decided to ask Nirvanix’ CEO, Patrick Harr, whom I had met at DEMO, what this guy was talking about. Here’s what he said, in his very responsive email back to me:

"There is no customer registrant under that name, nor beta customer with that name that has ever tested our SDN service. In fact, [the situation is] quite
the opposite. Our service is very stable. We consistently maintain 100%
uptime at 2.5 to 3X greater performance than Amazon. Just as important,
our architecture of distributed geo nodes with 99.999% data availability would
not have allowed this type of outage.
Net, net — the comment must have been from a competitor."

Or a disgruntled somebody-or-other. Harr also told me that DEMO went very well for Nirvanix, and that the firm "just won a big Fortune 10 company, and another Fortune 100 is almost signed." In fairness, the firm seems to be targeting large enterprises much more than it is startups — so one would expect its uptime would have to be better than Amazon’s.

[Too bad Harr couldn’t have been as responsive as he was to me in commenting directly on TechCrunch. That is, responding quickly to comment #8 in particular. The lesson for companies, especially if you’re a startup seeking to make inroads against big-name competition, is simple and clear: you’d better have somebody monitoring key blogs on a daily, ongoing basis!]

If you’d like a second take on Amazon Web Services’ downtime problems, here’s an article from the AP via Business Week: Amazon’s Cloud Storage Hiccups.

Another interesting thing about TechCrunch commenters is how often they go after the writers themselves — accusing them of a certain stupidlty limited view of the world. These writers get accused regularly of all sorts of improprieties, as they sit and type away there from their cloistered little Silicon Valley digs. Case in point: commenter #14 here. "Bad journalism," the man says. Does what they do even fit into the category of journalism?  Well, there are those who would argue that one pretty hard. Yet, alas, that’s a topic for another post…  But the fact remains: be skeptical when reading traditional media, and even moreso with blogs — and especially with open comments on either.

Some of the Great People I Met at DEMO ’08

Time for my traditional waltz through the business card stack from the DEMO conference last week in Palm Desert. Besides, I need something to do on the plane home. I always meet so many interesting people at these events, and this one was certainly no exception.  The mood is so upbeat at DEMO, the energy level so high!  I mean, 77 companies launching, and probably a half a dozen people in attendance from each firm on average (counting a PR rep and many times an investor or board member or two) — all higher than a kite, ready to tell anyone who’ll listen about their red-hot new company! Demostagebanner
On top of that, a press contingent of about 80 is wandering about, not to speak of a whole slew of VCs, angels, and corporate investors and biz dev people. I collect a lot of business cards from these folks, even though I’m quite busy most of the time, attending every session — nose to the Macbook and/or iPhone blogging or Twittering.

Before I get to the new folks I met, here are some of the folks I ran into again whom I already knew or had met previously (alphabetically by last name):
– Stewart Alsop, VC, Alsop-Louie Partners (and the original founder of DEMO)
– Renee Blodgett, Blodgett Communications (for SpeakLike and Toktumi)
– Gary Bolles, now CEO of new startup Xigi.biz
– Katie Boehret, Technology Reporter, Wall Street Journal
– Kevin Dorren. now Chairman, HubDub
– Dan Farber, VP Editorial, ZDnet
– Mike Garity, VP, Network World Conferences
– Dan Gillmor, Journalist, Author, Angel Investor (one is Seesmic)
– Paula Gould, PEG PR (for Delver)
– Shel Israel, Blogger/Author, now FastCompany’s Global Neighbourhood TV guy
– Steve Larsen, CEO, Krugle
– Erica Lee, StrategicLee (for DEMO)
– Walt Mossberg, Technology Reporter, Wall Street Journal
– Rafe Needleman, Editor, CNet, and Chief Blogger, Webware.com
– Keith Shaw, Editor, Network World
– Chris Shipley, Executive Producer, DEMO
– Becky Sniffen, MC2 Communications (for DEMO)
– Brian Solis, Founder, Future-Works PR
– Don Thorson, now VP Marketing, Ribbit

Demopatio

The pix on this page are just a couple random shots. Here’s my complete DEMO ’08 Flickr set.

And now for the new people I met — at least those I got a business card from (again alphabetically by last name):
– Liad Agmon, CEO, Delver
– Michael Bogart, The Bogart Group (who does the production of DEMO)
– Bill Bryant, Board Advisor for both Blist and Liquid Planner
– Terra Carmichael, SutherlandGold Group PR
– Jinnan Cai, Cofounder/VP-Prod Dev, Buska (Perth, Australia)
– Gerry Caulfield, Lead Technology Engineer, Buska (Perth, Australia)
– Kirk Chen, Cofounder/Product Architect, iLeonardo
– Matt Clark, AE, Lotus PR (for Catalyst Web)
– Sanford Cohen, CEO, SpeakLike
– Mike Dever, CEO, YouChoose.net
– Nigel Eccles, Chief News Junkie, HubDub (Edinburgh, Scotland)
– Quentin Hardy, Silicon Valley Bureau Manager, Forbes
– Patrick Harr, CEO, Nirvanix
– Linda Huang, VP Marketing & Sales, Santrum
– Ryo Koyama, CEO, Yoics
– Miiko Mentz, Future-Works PR (for HubDub)
– Melinda Meggyesy, Online Community Manager, LiquidPlanner
– Dave Merkel, VP Products, Mandiant
– Yannis Papakonstantinou, Cofounder, App2You.com
– Stephanie Rice, Sr AE, Ruder Finn West
– Michelle Schafer, Acct Supervisor, Merritt Group PR (for Mandiant)
– Robert Schettino, Marketing, iVideoSongs.com
– Dan Seyer, VP Product Management, Ribbit
– Carnet Williams, CEO, SproutBuilder.com

Once again, it was great meeting all of you!  I thought it was a particularly good DEMO, and I was excited about the quality of the startups presenting.  I hope to hear again from you folks I met at the event. Stay in touch!  For more, see this index page of my coverage of DEMO 08 on this blog, and even more on Twitter, plus my DEMO 08 photo set on Flickr.

DEMO ’08 – My Top Picks

It’s been a couple days since DEMO wrapped up, but I took my time to think over my picks. (Plus I’ve been busy working on other research.) Demofini
I haven’t even looked on DEMO.com yet to see who won the DEMOgod awards (the site was down when I tried to the day after), and I also haven’t read any of the various media stories on the picks they chose (eWeek was one I saw scroll by, and there are many more, I’m sure).  So, these picks of mine are totally unadultered by the opinions of others… 🙂

At first I thought for sure I had just five obvious, really top picks. Then I realized, looking over my notes, no, there are too many other good ones — I’ll do ten. Well, darned if I couldn’t narrow it down that far, either!  So I finally settled on 15 this morning.  This DEMO seemed to have more great companies, great ideas than others I’ve attended — technologies I know we’ll be hearing much more about in coming months.  Some are still nascent upstarts, of course, so it may be a while before we hear a lot — whereas others presenting have already raised significant capital and will likely make a splash sooner. [I noted there were less companies this time that had raised big bucks before they got here, which was interesting…]

It was really hard to limit myself to just the picks I name here, but I thought anything more than 15 would just be too much. It doesn’t mean any of the remaining 62 aren’t worthy — I just simply chose the ones that resonated the most with me, in the categories I most relate to.  Someone else with a different perspective would likely choose a completely different list. It’s interesting that, of the seven categories DEMO uses, my picks come from four of them: consumer devices (2), consumer software & services (6), enterprise software & services (1), and enabling technology (6). In fact, that latter group was the standout for me: I chose 6 of the 11 companies thus categorized.

So, without further ado, here are my picks, alphabetically, with the few words I Twittered live about each company during the event. I encourage you to click through on each link and find out for yourself why I think they’re cool…

• Blist is the world’s easiest database for mainstream users – very nice, clean, like simple spreadsheet, but powerful
• GreenPlug is a chip & protocol for real-time communication between devices that lets you charge multiple devices w/one power supply
• HubDub, news-aggregator prediction market (wisdom of the crowd), makes everyone a "news participant"  — start w/$1k play money
• Iterasi, wow, my own personal wayback machine – do I need this!
• LeapFrog‘s Tag, portable reading system that fits in child’s hand – a pen with a speaker in it, very cool – "brings books to life"
• LiveScribe Smartpen, a computer in a pen that records and links audio, a "new medium for storytelling" – oh, baby, gonna get one!
• Nirvanix, storage delivery network to scale w/o buying all those expensive arrays – affordable, full featured, more than Amazon S3!
• NotchUp is one of my favs for sure – employers pay to interview *me*?  oh, god, am I dreaming? my price comes up at $550 a pop [and this one merited a second Tweet:]

just launched and already is up to 50K members, and 400 cos have signed up – this one just resonates – I smell a DEMOgod
• Notebookz’ iLeonardo, first "parallel entrepreneur" presenter at DEMO (also CEO, Cozimo), social utility to connect people doing web research
• Ribbit merges your mobile phone w/your online life (three VCs in it, lotsa buzz) — see their phone widgets — oooh
• Semingo‘s Delver, first socially connected search engine, indexes soc web, imports your social graph, find answers from trusted friends
• Sprout is so cool (SproutBuilder.com), lets anyone build sophisticated Flash-based widgets and other files, drag/drop, effects
• VisibleMeasures, awesome, captures video viewing data, all user clicks, in-stream behavior, easy setup, $5M Series A/Gen Catalyst
• Yoics‘ univ networking makes remote access simple as IM, any connected device is accessible to anyone, like view web cam on phone
• YouChoose.net, a widget to replace comments sections on most blogs; when comments entered, they appear on all sites hosting widget [note: the whole story appears not yet to be on their web site…just expect to hear more about "distributed comments"]

Why did I do my live coverage of the event on Twitter this time? Because it just seemed so fitting for an event like this, where things move so rapid-fire.  Let me tell you, your brain gets a real overdose of new information at DEMO!  I’ve done full blog posts in the past, but can only do so many of those at any one event. [Dan Farber of ZDnet was nice enough to ask me if I was going to write my in-depth stuff again so he didn’t have to… 🙂 ] Twitter just seemed to be the thing to do, after I’ve been getting into it lately and finding it the most fun thing to read on my iPhone when I’m waiting somewhere.  I actually considered some live blogging software from an outfit in Toronto, which CNet’s Rafe Needleman uses. [He told me it worked well for him.] I just didn’t have time to learn that or set it up.  And I decided I liked the challenge of trying to net out everything for my readers in 140 characters or less per "post."  It’s kind of the extreme opposite of my long posts, but I thought worth a try.  And speed does matter. What did you think?  I put up something like 85 or 90 Tweets, and — not to be just a word guy — also about 90 pix on Flickr.  It was another great DEMO!  I really enjoyed it.  Learned a ton, and met a bunch more great people.

UPDATE (2/14/08): By the way, the DEMOgod winners are listed here.  Finally got around to looking that up. Looks like four of mine made it. Kinda anti-climactic to bring up at this point, but that’s how the awards are — even when they’re first announced, because most people leave before the final night’s banquet when the winners are revealed.

UPDATE (2/20/08): And one of my picks gets some dough. Here’s the news, just in from Mashable: Fun Spreadsheet Maker Blist Gets $6.5M.

DEMO ’08 – Second Day Coverage

It’s all on Twitter — 38 more companies who pitched yesterday.  It was another amazing, rapid-fire blast of innovation, both morning and afternoon.  I tried to capture the essence of each pitch in the length of a single tweet, including the domain of each (without the .com).  That was challenging — as I told Walt Mossberg yesterday when he leaned over and asked, "What are you Twittering?"  Abbreviations became the order of the day, too.

Microblogging seems made for such an event, now that I’ve tried it, at least if you want to cover all 77 companies (which I was determined to do).  That and in some general photos, which I have up on Flickr. (Thankfully, I didn’t try to push myself to photograph every single presenter!)  Let me know what you think.  Lots more available at DEMO.com, of course.  What companies jump out at you? 

Widget Summit, Day 2: Platform Mania

So, how many platforms do we need for widget development, anyway?  And how many will survive, or thrive?  That’s surely an open question — one that will likely get answered in the next year or two. And then there’s the question of what is a widget, really?  Or "mini web app" … "social media app" … "gadget" … or whatever we call them. Or does the name really matter?

This post is my final coverage of the Widget Summit conference — specifically, the last five breakout sessions, which extended through end of day Tuesday. (All the rest of my Widget Summit coverage is here.) I thought the best sessions to catch on the second day would be those devoted to widget/web-app platforms from the majors. So, two sessions I attended were about development on (guess what?) Facebook, while the other three were on Apple’s iPhone, Microsoft’s new Popfly platform, and Google Gadgets. Here’s the way the rest of Day 2 played out, in the order of appearance:

Redmond Wants a Piece
Popfly is a new plug-in for Silverlight, Microsoft’s new Flash competitor. It’s now available on the web in private beta — and, according to Dan Fernandez, Popfly product manager and evangelist, the goal is to "democratize development." He said there’s a huge world of non-professionals using MySpace and other sites and doing some amount of HTML and Javascript to build web apps or widgets. "There are 7 million ‘pros’, but 107 million ‘non-pros’," he said.  MIcrosoft wants a piece of that. [Like they want a piece of everything else in the Web 2.0 world if they can get it, no?]  Popflyslide
"Users are the stars," said Fernandez, noting that it’s all about "embracing expression."  He mentioned a recent study that found people spend more than an hour a week changing their online profile. He showed how, with Popfly, non-pro developers can snap together different "blocks" to build an app. They’ll be able to make what he called "Popfly gadgets" for Windows Live Spaces. In the audience questions following, someone asked when the product will actually be released, but Fernandez indicated he had no idea. Another obvious question came next: "What about Adobe AIR?" To which Fernandez said, "That’s a different audience."  As in real developers. He did say that Microsoft is looking at the possibility of going open with Popfly. He also said that cross-platform support is being addressed. "Support for Mac is in the Silverlight runtime," and Linux support is (or is coming), too. [By the way, here’s some coverage of the Popfly demo at Web 2.0 Summit, which Steve Ballmer did a day or two afterwards — with Fernandez at the keyboard; he told me that morning at The Palace Hotel he was hoping his demo would work so he didn’t get shot…  🙂 ]

The Facebook Gurus Speak
Tyler Ballance of Slide is the developer of some of the most popular apps on Facebook — including Top Friends, Fun Wall, Fortune Cookie, and Famous Quotes.  He of course talked about FB’s favorite term of late — the "Social Graph" — and about the concept of "Social Utility."  Slidestats
Tylertitleslide
To develop a successful Facebook app, you need "real social interactions," Tyler said. "Helping users interact is what makes a good app."  But how about what we commonly know as widgets, other than Facebook apps?  "Little biddy things you drop on a page," as Tyler called them. Socialgraph
He said using those on Facebook "isn’t too brilliant…they might work on Facebook — some do — but it’s probably not the way you want to go." On the other hand, he was happy to tell us that his Fun Wall app is "the best implementation of the widget idea on Facebook." [How humble of him.] He also said that "just porting apps to Facebook doesn’t work" and "just putting an RSS feed on your profile, for example, isn’t that interesting."  The point is that FB users use this platform differently — "it’s unique." He talked about a new app he’s working on (or has just completed?) called "Why Are You Awesome?"  He said it let’s you tell your friends why you are and — a key point he stressed — "it gives them a reason to check back."  A couple of other key points Tyler made were these: "Notifications" are important, because people "crave these updates"….and the "Feed" is the "highway on Facebook — put things there that are interesting and relevant."  He talked about the pros and cons of FBML (Facebook’s own markup language). It gives you the native look and feel, making the app "indistinguishable from the platform," he said. On the negative side, FB’s bugs become your bugs, "and you’ll always be the one to get blamed." The other option for developers is the "embedded iFrame" approach. On the plus side, it gives you "near complete control — you’re only constrained by space and the terms of service."  However, you must call the Facebook API "lots"….and if an iFrame app is done wrong, "user experience suffers." So, what do you do? "Pick the one that you’re most comfortable with, and what you can ship the fastest. If it’s more than three days, forget it." Perhaps the most interesting insight was this: "Figure out how users interact with your app. And don’t take things so seriously. Facebook users don’t sign on to do work."  [I’m not so sure FB’s leaders would agree with him there, as they try to make the platform attractive to more adults — meaning those active in the workaday world, concerned about things like, oh, productivity, business networking, and the like?  Employers are already cutting off Facebook from their corporate networks because it’s perceived to be all about screwing off. So, the notion that FB users don’t care about work can’t be something FB’s investors like to hear.]  The audience questions began with "What about useful and fun apps — are there any"?"  I didn’t hear a good answer. "Is there any way to link to several pages within an iFrame app?" Tyler said it would be better and easier to use FBML in this instance. [He did note, in passing, that Top Friends is an iFrame app. And, later, he noted he works on this app "all day long."] Another general tip Tyler gave was to make an effort to stay on top of Facebook changes. "They’re definitely building out the platform." He also said metrics of what what people do inside the app are very important — "not so much their whole social map."  But be careful you don’t violate FB’s terms of service: "You can only hash someone’s data for 24 hours."

Dave Fetterman is the creator, lead engineer, and a founding member of the Facebook Platform project.  He was formerly with Microsoft and has a master’s in computer science from Harvard. He opened his talk by telling us how many Facebook developers there are now. Davefetterman
Are you ready?
It’s more than 50,000! He also said the site gets 54 billion page views a month. Yes, that’s a "b." 

Fetterman launched into his advice for aspiring Facebook developers — the first and most obvious being "Make your app social." To be quite blunt about it, he said this: "Your content’s not interesting unless it’s interesting to your friends — or my friends." He also stressed the benefits of privacy. "It’s not a burden — it’s an asset."  So, how does one get viral distribution?

Fettermanslide_5
Fetterman talked about the Facebook News Feed, and also about adding an app from the Profile (he said to develop with FBML for this), and he stressed the importance of Notifications "from granular updates." He said that mass distribution in "now easy."  But he noted that "spreading an app is entirely different from spreading
a widget."  The latter, he said, is like "mailing HTML."  He gave his take on how an app is different from a widget [see his slide here: "Widgets, eh?" you have to forgive Dave — he’s a Canadian  🙂 …] Fettermanslide2_3

Facebook’s goal is to make developers as comfortable building on its platform as on your own site, Fetterman said. He added that FB has its own flavor of Javascript now, called FBJS — "to help you play in our environment." The goal is to give you JS while ensuring that you "remain safe" on Facebook.  He also said they have "MockAJAX."  New solutions he named as being in the works now are: message attachments, fb:mobile, and fb:ref. For more, Dave said to go to developers.facebook.com and wiki.developers.facebook.com.

iPhone Calling
Matt Drance was next up, the "Sharing Technologies Evangelist" at Apple.  How’s that for a title?  He does a bunch of stuff, and one of those is helping third parties develop for the iPhone platform, which was his topic this day. Matt said the iPhone was only 109 days old, and that it’s already had three updates in three months. He reminded us that the iPhone’s Safari browser is the same one for the new iPod Touch. Last week, Matt said a new iPhone web apps directory went live. "Apple is very serious about the web development platform for the the iPhone." [What Matt didn’t let us in on was the news that Uncle Steve was about to drop, the very next morning, that Apple was planning to open up the iPhone to third-party apps. Can’t blame him, I guess — he’d like to keep his job. But, c’mon, Matt — we wouldn’t have told anyone! 🙂 ] Mattdrance

Matt talked about the Safari "WebKit," which is a web development engine. And he gave a bunch of pointers for those who plan to develop for the iPhone: understand the browser prefs (JS can be turned off, popups disabled, etc) … you need to separate your page content (JS, CSS,and HTML), and "be well formed and standard" (he specifically recommended the CSS Zen Garden site for inspiration) … know your resource limits … know your scripting limits … understand windows and dialogs (window.open and target="_new") … use supported content types, including Word, Excel, PDF, Quicktime (no Java, Flash, or SVG for iPhone, at least not yet) … use native fonts … test and bug with Safari 3 … and remember that the iPhone’s input device is a finger — which is a lot different from a mouse! Matt reminded us that the iPhone does not have cut & paste, drag & drop, or selection — at least not yet.  Finally, he advised, even if you don’t yet have an iPhone or iPod Touch, you should get Safari 3 and see how your site or app looks in it.

GOOG Got It Goin’ On (Oh, Really?)
We were lucky to have presenting, in the very final session, Adam Sah, the architect for Google Gadgets. The most common place to find them, said Adam, is on iGoogle start pages. Google Gadgets is a platform for multiple sites, not a plug-in. Adamsah
"The end-user owns the page," said Adam. "Why do they like gadgets? Because they’re just remote HTML, cached by Google."  And why do providers like them? "Because it’s an easy, cheap way to create interactive content," he continued. "You can write one in 30 seconds. And it’s high leverage — write once, run all over. Whataregadgets_2
You get free, effective distribution to tens of millions of users." He showed a slide identifying all the distributors of Google Gadgets. He said Gadgets are "frictionless and scaled…you don’t have to cut a deal with Google." 

Adam also spoke about the newest type of Google Gadget — "Gadget Ads."  He said they’re paid-placement gadgets that reach hundreds of thousands of sites. "A Google Gadget ad is nothing more than buying traffic for your gadget," said Adam. "They’re great for time-sensitive content, like movie openings," he said, " and great for ‘seeding’ viral distribution." What percentage of Gadget Ads get syndicated by others?" someone in the audience asked. Adam said it’s still too early in the game to talk about that. But, speaking of virality, he recommended that "putting an ‘Add to Google’ or ‘Email This’ button inside your gadget will get you free traffic." He said "It’s been hard to get initial virality started, but not so now with Google Gadgets." 

In closing, he said what makes a good Gadget in general (not necessarily the ad type) is a very small or no logo, usefulness or utility, and no registration required. He also put up a slide (shown here) with a whole bunch of resource links. Googgadglinks_3
One link he didn’t mention, which I found on my own, was this one: Google Gadget Ventures, a page that tells you how you can develop new gadgets with the financial support of Google. 

That’s right — yet another company is stepping up with a financing program for widget (gadget) developers.  Life is sure good if you’re an entrepreneurially minded developer these days, wouldn’t you say?

A recent interview of Google’s Adam Sah was just published on this ZDnet blog.  It drills in further to some of the topics I touch on here in this post.

UPDATE (10/23): To make a couple of clarifications regarding Dave Fetterman’s presentation.

UPDATE (10/24): I didn’t mention in this post yet another platform: MySpace. It announced, after Widget Summit ended, that it, too, was opening up its platform to developers.  But I figured most of you had already heard that. For some perspective and links on the topic, however, including developments at Web 2.0 Summit, here’s a recent post from Seth Levine’s blog.

 

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