Graeme Thickins on Tech

Reflections & analysis about innovation, technology, startups, investing, healthcare, and more .... with a focus on Minnesota, Land of 10,000 Lakes. Blogging continuously since 2005.

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My Day at Blogwell – Minneapolis

The sixth regional BlogWell event was held yesterday, August 13, 2009, at General Mills headquarters in suburban Minneapolis, sponsored by GasPedal and the Social Media Business CouncilBlogwell-logoIt was a sold-out conference, with more than 300 registered, and the largest such event to date of any of the previous versions held in major cities across America. Ours drew attendees from several states (and even as far away as San Francisco and London). It featured practical, how-to case studies from eight large corporations that have succeeded using social media: General Mills, Mayo Clinic, Walmart, CME Group, McDonald’s, Progressive, Ford, and AccuQuote (a last-minute replacement for H&R Block). Blogwell-graphic

I participated in live-blogging the event as a member of the “Minnov8 Gang,” with my colleagues Steve Borsch, Tim Elliott, and Phil Wilson. Minnov8 was a media partner for the event. Please check out the archive of our live blogging at BlogWell at the Minnov8 site. We think it turned out great. It was the first time we’ve used a great new tool for this purpose called ScribbleLIve.  It even allows the archive to be presented in normal, chronological order (unlike typical blogging formats).

My Photos: As I usually do at events I’m covering, I point and shoot when I can, when I’m not heads-down on the keyboard. Or schmoozing. Or interviewing. I randomly grab shots with either my iPhone or my little (semi-worthless) Canon A560. One of these days, I’m going to get a better camera. Or, uh, become a better photographer? Someday. When I have time. Nonetheless, here’s my Flickr set, for what it’s worth.

My Tweets:  Didn’t do too many at the event, since we were live-blogging in longer-than-140-character chunks, which arguably is a better way to cover events. But what tweets I did do (before, during, and after) you can scroll back and see here: @GraemeThickins …and they’re also mixed in with just a TON of tweets the flowed on the hashtag #blogwell all day yesterday — and I see are continuing today.

My Interviews: I took along my trusty studio-grade handheld recorder (the Olympus LS-10) and grabbed seven brief audio interviews before and after the sessions, and during breaks. The last two featured wine, so you’ll have to excuse the background merriment. Here are the MP3s, in the order I recorded them:

Listen to my interview of my friend and fellow Minneapolis blogger Arik Hanson.

Listen to my interview of Gia Lyons, evangelist for Jive Software.

Listen to my interview of Don Smith, a social media guru at General Mills.

Listen to my interview of Jesse Engle, CEO and cofounder of Cotweet.

Listen to my interview of Jim Cuene, Director of Interactive Marketing, General Mills.

Listen to my interview of Scott Monty, head of social media at Ford Motor Company.

Listen to my interview of Andy Sernovitz, founder of GasPedal and Social Media Business Council.

Y Combinator Taps MN’s FanChatter for Startup ‘American Idol’

FanChatter-logo Here’s a story many in Minnesota have been waiting to hear — especially a bunch of my friends in the local developer and ad
communities who knew something was up. FanChatter-clients Yes, Minneapolis startup FanChatter
has finally gone public with what they’ve been doing for the past four
months.  FanChatter is a site that “helps sports franchises and other
businesses create a more profitable level of fan involvement through
real-time content sharing.”  (More on the company’s About page.)  In April, it was chosen as one of the lucky few to be accepted into the summer program of Y Combinator
(YC). Though the actual numbers aren’t announced, I’ve heard only 30
startups were chosen out of almost 1000 that applied. YC is an
organization founded in 2005 that does seed funding for startups.
Here’s how it explains what that means:

“Seed funding is the earliest stage of venture
funding. It pays your expenses while you’re getting started. Some
companies may need no more than seed funding. Others will go through
several rounds. There is no right answer; how much funding you need
depends on the kind of company you start. At Y Combinator, our goal is
to get you through the first phase. This usually means: get you to the
point where you’ve built something impressive enough to raise money on
a larger scale. Then we introduce you to later stage investors, or
occasionally even acquirers.”  (More on Y Combinator’s About page.)

YC’s application process
is well explained on their site, a process FanChatter went through
earlier this year, before their selection in mid-April.  After sitting
on this story for some time, waiting for the TechCrunch post to break
first (which is the normal way YC companies get announced), what
follows is the result of a phone and email interview I did over the
past few days with FanChatter founders Marty Wetherall and Luke Francl,
who remain in Silicon Valley through August. (The third founder, Norm
Orstad, was not available.)

Tech-Surf-Blog: Tell us about how you came to apply
for the Y Combinator program. Why did you think a MN startup would
stand a chance, and why did you decide to do it this year?

Luke: It was pretty much my idea, but it was
basically for the hell of it. I figured “why not?” We made a pact that
if we got in, we would do YC for sure, no matter what. Being from
Minnesota didn’t figure into my decision at all; YC doesn’t really
discriminate based on geography. As for the timing, it didn’t occur to
me to apply sooner. I think that worked out for us, as YC expanded
somewhat for the Summer 2009 class, due to the $2M investment they had
raised. [That was primarily from Sequoia Capital.]

Marty: I’d always heard about Y Combinator as this
program where only the best and brightest startups were allowed.  It
just sounded cool like that, even though I wasn’t very knowledgeable at
the time about Paul Graham or Hacker News.  All I knew was that
FanChatter needed something big to happen, so we went for it.

Tech-Surf-Blog: Give us the quick story on the process
— starting from when you applied, to when you were invited to make the
trip to Mountain View to pitch, and then how you were chosen as a
finalist.

Luke: The application is straightforward. The most
challenging part is the video. We spent more than two hours working on
a one-minute video. The first inkling we had that we might get selected
was when Paul emailed me to say our video didn’t work. Crap!
But that showed they were interested.  April 6th was nerve wracking as
we waited to hear if we’d gotten an interview. Finally, at 7:30 that
night, we got the email that they wanted to meet with us. We picked a
time and flew out the morning of the interview.  Afterward, you have to
wait around until YC calls you that evening. We got called about four
hours after our interview.  YC has standard terms which everyone knows
in advance, so you pretty much just have to say “yes” or “no.”

Marty: Couple things.  First, I’m a film and TV guy
with well-known Super Bowl spots on my list of credits, and this video
was the simplest thing I’ve ever done.  That’s because I didn’t have
the brain space to make it into anything more than dudes talking into a
web cam — but we must have said something right because they told us it
was good!  Second, there’s a photo on our blog of Luke getting the call
that we were in.  It was a great moment.  It felt like FanChatter had
arrived. LukeF-gettingYcombinatorCall [Here's that photo of Luke taking the call from YC's Paul Graham, shot by Marty.]

Tech-Surf-Blog: The amount of seed capital each Y
Combinator startup gets is not huge, but give us your take on the other
benefits of being selected.

Luke: Yeah, the money is not really the main
benefit of Y Combinator for a company like ours. I think if you were
fresh out of college and used to living on ramen, $15,000 or $20,000
would go a long way, but we all have mortgages. On the flip side, we
already have customers and so we can afford to take a little time and
try to make this work. For the company, we get an incredible inside
view of how Silicon Valley works, and a chance to pitch to the best
angels in the Valley on Demo Day. For me personally, I knew I couldn’t
turn down this adventure, even though I’m giving up income and living
apart from my wife for the summer.

Marty: Definitely a once in a lifetime
opportunity.  I’ve lived and worked in LA and felt how the film
industry runs that town.  Colors everything about it.  It feels like
that in Silicon Valley, but it’s tech.  In coffee shops, what you
overhear is tech talk.  Startups, angels, and VC.  It’s been fun to
experience this.

Tech-Surf-Blog: Once you were accepted into the program around mid-April, how were you able to keep it such a secret — and why did you have to?

Luke: Keeping this under wraps has been incredibly
difficult, because we wanted to shout it from the rooftops. But we were
advised not to blog about being accepted to Y Combinator, because then
it wouldn’t be news when we launched, meaning we’d have a difficult
time getting covered by tech blogs. This was a tough row to hoe for us
because we’ve been around for a while. I kind of wish we’d announced it
sooner — we could have easily been the first YC launch of the summer,
but that honor went to our friends at Bump.

Marty: Once we knew we couldn’t talk about it until
we launched, we decided we’d use a new piece of business for our
coming- out party.  We got that with the debut of our new ChatterBox
feature on the homepage of the Minnesota Timberwolves.

Tech-Surf-Blog: Tell us what the process was like to
apply and, then, once selected as a semi-finalist, get up in front of
the four judges to pitch FanChatter.

Luke: We spent a lot of time crafting the
application. Every time I looked at the instructions, it seemed like
there was some facet I’d missed, and I tried to hew very closely to the
instructions, especially around answer length. I also paid close
attention to the basics, like spelling and grammar, so there wouldn’t
be any excuses to put our application aside. Paul and his partners look
at hundreds of applications, so I didn’t want to give them a reason to
pass ours by.

Waiting around at the YC office for the interview was the hardest
part. I’d read horror stories about how you’d be able to get out two
sentences and then Paul was just going to savage your idea. So, I
practiced our demo, and Marty practiced our two sentences. There were a
few other people waiting around so I showed them the demo, and I got to
see theirs.

Once we got into the interview my nervousness was lifted right away.
Paul was excited to see our demo. Paul, Jessica, Trevor, and Robert
came around to the other side of the table and crowded around my
laptop. [There's more about the four YC partners on YC's People page.]
Then Paul sort of riffed on things we could do — I think he came up
with about two years’ worth of work in about 10 minutes — while Jessica
tried to bring things to a close so they could stay on time.

Marty: It’s true.  Luke kept grilling me the whole
trip out here. “What are you going to do?” over and over. Not in terms
of the interview, but in terms of the company.  So, we were ready.  The
interview was easy once we got in there.  It’s definitely the closest
I’ll ever get to feeling like a contestant on American Idol.

Tech-Surf-Blog: Being chosen as a winner required you
to move to the Valley for the summer.  Marty, how did you, Luke, and Norm
handle that, with respect to your “other” lives, and how long are you
out there?

Marty: My wife and two-year-old daughter came out
here with me, which has been both good and challenging. Startup life is
round the clock, but we’ve made it work.  In many ways, it would have
been easier as a young guy just out of college, as many of our YC
classmates are.

Luke: I was already doing independent contract
development work (hey, if this startup thing doesn’t work out, let me
know if you need a good Rails developer!), so I finished up the
contracts I was working on and that was about it.  My wife and I had
planned to take a trip to Italy this summer (that was “Plan A”), so I
had to pass that up. We’re out here until sometime in September, and
then we’ll see after that.

Tech-Surf-Blog: Describe a typical day for you this
summer in the Y Combinator program in Mountain View. Where do all these
company founders work?  Are there events where you all get together?

Luke: For me, a typical day is programming,
programming, programming. We have a quick stand-up meeting in the
morning, and then I try to hack away at our products. I don’t see the
other startup founders much, except on Tuesdays when we all get
together for the YC dinner. That’s the social highlight of the week. 
Almost everyone works out of their apartments, though I know of one
group that’s living out of their office!

Marty: Our apartment is in Mountain View, just a
few blocks from YC’s offices. Those Tuesday dinners at Y Combinator
really define the program.  That’s where we meet and listen to amazing
speakers from the startup world, including successful YC alums.  It’s
interesting to check in with the other founders in our class to see
what they’ve accomplished since the previous week.  I think it pushes
all of us to keep up the momentum. Luke+Marty-Ycombinator [Here's
a photo of Luke and Marty, center, at one of the Tuesday night
meetings, from a Flickr set by "socialmoth" – a YC alum named Paul
McKellar
.]

Tech-Surf-Blog: We’ve heard the mantra Y Combinator
puts forth for its companies is to “Make something people want.”  What
did FanChatter, which is not a brand-new startup, propose to “make”? 
Did you essentially propose to improve your offering for consumers in
order to be selected?  If so, how are you coming with that new work? 
And when will new features be available to your existing users?

Luke: I think an increasing number of companies
coming into YC already have products or working demos. They liked that
we had customers — that was very attractive. We sort of pitched it as,
“Look how far we’ve come working on this in our spare time. Imagine
what we could do if we did this full time.” We’ve been rolling out new
features to our existing customers all summer, as well as creating the
new ChatterBox product. Paul’s been very helpful in helping us figure
out the “big picture” of where we should be going: making more revenue
for our clients (and getting a piece of that).

Marty: In our case, we’re making something that
sports teams and other businesses who have fans want.  More engagement
so they can make more money.  I’ve always believed that content sharing
is the path to engagement, so that’s what we’re doing with Scoreboard
Photo Sharing and the ChatterBox — and that’s just the beginning.

Tech-Surf-Blog: So, what is yet to happen in the Y
Combinator summer program, as you’re now about two months into it — and
what does the future hold for FanChatter?

Luke: “Demo Day” is what it all leads up to. [That's in late August at YC's offices, attended by many VCs and angels.] After that, we’ll see. We’re working on becoming ramen profitable, but also looking to raise some angel money.

Marty: Who knows?  Hopefully we’re on to something
and fan engagement can carry us beyond sports and into music and TV and
anywhere fans come together around a common interest.  There’s so much
potential for interesting things to happen, and that’s where we want to
be.

I certainly wish my friends at FanChatter all the best
as they go forward. And I love the fact that they just happen to be
doing great things for our sports teams here in the Twin Cities!  [The scoreboard at the new Gophers stadium should be awesome, and I'm sure hoping FanChatter shows up there.]  For
more on the company, see its news release dated August 4.  And the TechCrunch story that broke August 1 is here: YC-Funded FanChatter Takes Social Media To The Ball Game.  Another good story followed that on MediaPost’s Online Media Daily.

If you’re a startup thinking of taking a run at applying for the Winter 2010 Y Combinator program, there are some great tips on YC’s site, and a FAQ page provides even more insight into how you might be able to take advantage of this excellent program.

What’s your take?  Will you apply?  If not, why not?  What are your
picks for other promising startups here in Minnesota who should apply?  Or is this a complete fluke?  Speak out in the comments.

Jason Kintzler of PitchEngine Speaking in Twin Cities July 13

According to ace conference organizer Jen Kane of Kane Consulting in Minneapolis, it's now a "brave new
world" in public relations. And to help managers of local businesses
and PR practitioners alike better understand how "new hybrid media
forms" are changing the game, she's flying in a
national speaker who's an expert on the subject. 

JasonKintzlerPitchEngine-logo Called "PR 2.0: The New Tools of the Trade," the event will be held Monday July 13 from 8:00 am till 4:00 pm at the Westin Galleria, 3201 Galleria, in Edina, MN 55435. Jason Kintzler, founder and CEO of
PitchEngine, is the keynote presenter.  PitchEngine, based in Casper, Wyoming, is "a social media release service" that enables PR
professionals to package stories and share them with journalists,
bloggers, and influencers via the social web. (By the way, if you want to follow Jason, here's his Twitter page, which tells us he's also a former journalist, a graphic designer, a fly fisherman, and a snowboarder.)

Said Jen JenKanein announcing the event (she's pictured below, and that's colleague Kary Delaria at right), KaryDelaria "If you’re
in the business of sharing facts, telling stories, starting
conversations, and monitoring dialogue about your company or client,
this is stuff you need to know."   

 The conference will also feature eight breakout sessions reflecting
the most cutting edge and innovative thinking on how to navigate this
rapidly changing industry. I know most all these folks and can attest they know their stuff. Kane-logo

The breakout sessions include:

•  "Using Social Media Behind the Firewall" – Gary Koelling, Best Buy, and Cameron Gross, GreaterThan Media, a consultant to Best Buy.
•  "Pitching Using New Media Tools" – Eva Keiser, Senior Vice President, Risdell McKinney Public Relations.
•  "Online Reputation Management" – Greg Swan, Digital Strategy Manager, Weber Shandwick Digital Communications.
•  "Incorporating Podcasts and Video Into Your Marketing and PR Mix" – Albert Maruggi, founder of Provident Partners and Producer of the Marketing Edge podcast.
•  "Self Publishing for PR" – Arik Hanson, ACH Communications/Chief Blogger, Communications Conversations.
•  "How to Monitor Your Brand Through Social Media Channels" – Connie Benson, Chief Community Officer, Techrigy.
•  "Optimizing Content of Press Releases and Beyond" – Jolina Pettice, Senior Account Manager, TopRank Online Marketing.
•  "Small Brands. Big Results" – Blois Olson, Executive Vice President, Tunheim Partners.

In addition, there will be open lab periods where attendees can
network with others and explore new online PR and marketing tools and
applications.

The organizers tell me that remaining space is limited, but
registration may still be available as you read this.  To register and
see the list of those attending to date, here's the PR 2.0 event registration page. You can also see the press release for the event here: a PitchEngine release, of course!

Can't make the event but still want to schmooze?

You're in luck. Kane Consulting also announced they're holding a
"TweetUp" after the conference from 6:00 to 9:00 pm at Tavern on
France!  You may have seen some buzz about this on our local Social Media Breakfast (SMBmsp) site
— well, now it’s official.  It's your chance to meet Jason Kintzler of
PitchEngine and hob-nob with the local PR digerati.  But you must RSVP here for the TweetUp.  It's open to all.  There’s no cost to attend this evening gathering, and you can simpy order food and drinks off the menu.

See ya there!

I’m Stoked! ‘Coldwater Surf Fest’ Is June 6th, Park Point, Duluth

(UPDATE 6/8/09:  Here's my Flickr set from Friday night and Saturday, June 5-6.  Alas, no waves on Saturday — but we had fun, anyway! … and a very successful Surfrider Foundation beach clean-up. Several surfers stayed on for waves forecast at 4-7 ft Sunday and Monday.)

It's that time again, surf fans!  For the annual celebration of Lake Superior surf culture: Coldwater Surf Fest, brought to us by the Superior Surf Club. Time to gather for food, laughs, maybe a brew or two, and your chance to take a dip in the Big Lake They Call GitchigumiCWSF-09-logo350w But, regarding the latter (unless you're just wading), do bring your 6-mil or 5-mil wetsuit, hood, booties & gloves, as one never knows what the water temp may be, even in June (let alone the air temps and wind). The surfers in the group, of course, will be hoping for big winds blowing out of the Northeast to produce rideable waves!  Readers of this blog may recall I wrote about the 2007 Coldwater Surf Fest. And, for those of you who don't think surfing on Lake Superior is for real, here's a shot of our own Bob Tema surfing Stoney Point, north of Duluth: SurfSuperior-Tema-StoneyPt2

Event Details:

FRIDAY NIGHT 6/5/09:  Gather at Fitger's in Duluth for brews and grub, starting about 5:00 pm. (Map and directions.)

SAT MORNING 6/6/09 10:00 am:  Beach clean-up at Park Point "First Turns" Beach, sponsored by the MN-Superior Chapter of the Surfrider Foundation. (Map and directions.  Street parking available.)

SAT 6/6/09 NOON Party!  Pavillion at Park Point. BBQ, drinks, stories, trade/sell equipment, memorabilia. Raffle to benefit the Tom Blake Memorial: tickets $5. (More info on the Tom Blake Memorial.)  Map and directions.  Lots of parking available.

SAT EVENING 6/6/09:  After-party at somebody's place.

SUN MORNING 6/7/09:  Brunch at Pizza Luce's.

Come for part or all of the event — stay as long as you can!  I'm driving up Friday afternoon and staying over through Saturday.  All are welcome: surfers, friends, relatives, spouses and kids, participants or spectators, and anyone who thinks they may someday want to take the plunge into surfing the Big Lake… whether that be regular surfing or stand up paddleboarding (SUP), as shown in these two pics from last year's event — when, unfortunately, surf conditions were totally flat. (All photos of last year's event courteous Bob Tema. The guy in this shot actually teaches surfing at the U of MN-Duluth!) CWSF08-SUP1

Whatever the conditions, though, you will be guaranteed to have fun at CWSF!  Bring a board and wet suit if you have one, or maybe you can borrow someone else's and paddle out! You'll meet great people, including many of the top surfers on Lake Superior, eat some good grilled grub and partake in some cold(!) libations, all the while enjoying the wonderful outdoors in our great State of Minnesota! 

The Park Point peninsula is really a natural treasure, if you haven't experienced it yet: wide, sandy beaches, stretching out from the Canal Park bridge, which is the heart of Duluth's tourist center. CWSF08-SUP2 Park Point is a thin strip of sand with beach houses and lake-front condos, reaching all the way out to a small airport at the end of the peninsula, adjacent to a great park that has a picnic pavilion, barbeque grills, even a beach concession building — with birch and pine forest lining the wide stretches of pristine sand.

Well, it's pristine when people keep it that way!  But we're out to do our part in that regard at this year's Coldwater Surf Fest — because our new MN-Superior Chapter of the Surfrider Foundation is sponsoring a Beach Clean-Up the morning of the main event (Saturday, June 6). SurfriderMN-logo225w We'll take an hour or so to each don plastic gloves and grab a garbage bag to pick up trash and debris to ensure our favorite Duluth Beach is left better than when we got there!  It's all part of giving back to our environment.

For more info on this year's Coldwater Surf Fest, just ask in the comments section of this post.  Or visit the Superior Surf Club site — where you can even order the limited-edition event T-shirt (long or short sleeve). Here are some more pix (again, courteous Bob Tema) from last year's event…

CWSF08-4

CWSF08-1

CWSF08-2CWSF08-5 CWSF08-3 

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